Thank you for choosing Mosoro Afya Flours. We take pride in providing high-quality nutrition solutions. Your satisfaction is important to us, and we understand that there may be instances where you need to request a refund. Please read this policy carefully before making a purchase.
We offer refunds on products within 7 days of the original purchase date.
To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
To request a refund, please contact our customer service team at info@mosoroafya.co.ke
Provide your order number, details of the product you wish to refund, and the reason for the refund request.
Once your refund request is received and approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain number of days, depending on your card issuer's policies.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive a damaged or defective product, please contact us immediately. We may ask for photo evidence to assess the issue and provide a replacement or refund.
If you need to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund.
We reserve the right to update or change our refund policy at any time. Changes to the refund policy will be effective when posted on our website.
If you have any questions about our refund policy, please contact us at [0719857059]
Mosoro Afya Flours
Kagundo Road
Nairobi
Kenya
Mosoro Afya Flours
48536-00100
Nairobi, Kenya
Email: info@mosoroafya.co.ke
Phone: +254719857059